Getting the hint by Brooks Watson

As I get older, my intuition gets sharper. I tend to pick up when someone is trying to get something from me, or take advantage. I'll give people a chance to prove my intuition wrong, but they usually don't succeed. 

The opposite situation is happening this very minute. I'm not wanted. I'm sitting in a new, beautiful Starbucks, next to the fireplace, sipping out of a big mug, and well, getting no work done. The WiFi in this flagship store is astonishingly slow…purposefully slow. "No worries" I thought when I sat down. I have my Clear WiFi device, "Ol' Reliable". I wait. Nothing. I'm apparently in some sort of no mans land in the middle of downtown Chicago. I wonder if that's purposeful too.

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For 45 minutes, I've been switching from one task to the next in an effort to find an app or program or browser that will work on this 1999 WiFi signal. So now, I'm working offline on my notes program. I'm writing about "getting the hint" when someone doesn't want you around. 

The wifi access here is obligatory, but evidently serves another more subtle role. It's a messenger, with one message. "Check your email and leave, laptopper." 

This "You're not wanted" instinct is a good one to hone too, because some people are very much like this Starbucks. They'll tolerate you temporarily, but what they really want is for you to leave. Happily, this doesn't happen that often, but when it happens the best thing to do IS leave. Sometimes you just don't connect. 

So, that's one way to see my WiFi experience. Here's another. I moved to Argo Tea down the street; a proven signal. While posting this, their WiFi crashed. Maybe the hint is this: "Get off the internet". This message seems more likely. Disconnecting. 

 

Total Recall by Brooks Watson

Five years back, my business partner and I "got into it" with a major car seat manufacturer. They should have recalled their new seat. They didn't. They just changed the name of the part in question, and hoped no one would notice. Well, we noticed, and so did a couple of other industry advocates.  As advocates and owners of Safety Squad, we had the responsibility to point out the danger of spin in car seat world.

It's not uncommon for companies to avoid recalls, but when your business is the safety of children, it's particularly disconcerting. 

We went public with our opinions, and they threatened to sue us. We laughed. A week later, we were on a conference call with them explaining why recalls are a reality, and good companies recall . They didn't really get it. 

This October, Orbit Baby a baby gear manufacturer voluntarily recalled their infant car seat base. We met these guys the year they launched, and as they've grown in scale and success, they've managed to stay right sized. Thank goodness.

You may not be in the market for a car seat, but from an integrity perspective, it's worth watching how a recall is done best.

http://www.orbitbaby.com/en/support/safety-update